You got questions, we got answers. If you don’t see what you’re looking for below, feel free to send us an email at info@artisansaromas.com!

To be eligible for a return, your item must be unused and in the same condition that you received it. If an item is returned not in its original condition, is damaged, or missing parts, for reasons not due to our error, a partial refund will be granted. Any item returned after 30 days of delivery will not be eligible for return.

Once your return item(s) are received and inspected, we will send you an email to notify you that we have received your item(s). You will be notified after inspection of your return if the refund is approved or denied. If you are approved, your refund will be processed and credited to the original method of payment within four* business days.

*Note: refunds may take longer depending on your bank.

Only regular priced items can be refunded. All sale items are final.

We only replace items if they are defective or damaged. There is no exchange program.

We accept all major credit cards*. Payments are handled securely through PayPal (no PayPal account required).

*Note: We do not accept first-borns or cattle as payment. They don’t spend well when I go on a shopping spree 🙂

All of our shipping is handled by USPS.